what a great discussion! no worries about that. keeping abreast of the developing argumentum has given me consideration to say I would be ecstatic to have a job configuring, deploying, testing, demonstrating i.e. setting up, computers for other people to use. I am interviewing this Friday for a job assisting a migration to Windows 7. I am excited by the prospect of regaining any work in IT, because the idea of activating electons at millions of times a second to send data around the world, still blows me away. And the jobs Bill is talking about are the equivalent of the apprentice sweeping the floors and cleaning the workplaces, learning the job by doing the job. That's why a master always has a 'prentice. Now we get a diploma or degree and start work at "entry-level", but the principals are still the same. Learn by doing what the masters tell you.

Information Technolgy is the name, and the IT department is in charge. In-house or out-sourced. They run it and they fix it, so hands off. So the whole IT department should show up for a new user and throw a welcoming party to demonstrate the goodies, introduce themselves, say what they do and how they can help. You could probably do an introductory dvd...but you install and ininstall the IT, make that clear. Everyone else has to qualify to change the toner...