Agree about schools/users
I have been doing support for a high school district for about 10 years now, and teaching CCNA/ A+ etc. in the same district.
My students are getting dumber as the years go on. Kids don't seem to give a dam, or have any intellectual curiousity. It's been 3 years since I had any mischievous students with hacking skills that posed any threat at all. I actually miss those little b*s%tards now. It's a great way to learn new security protocols when you have a worthy opponent. These days, if I gave away all administrative creds to the kids, nothing would likely come of it.
Weird, as if they just don't want to do anything but watch girls fighting on youtube or play flash games.
On the other hand, teachers are gradually becoming more tech savvy. You would think that the socalled "wired" generation would have more interest in how things work, especially here in The SF Bay Area.