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One of the best features of TeamViewer is that it's free for non commercial use. It's great to support you family and friends.
1) Client Security: I do not want my techs to have the option to access a clients screen without permission.
2) Our Security: I don't want my network exposed to viruses (and other threats) via VPN. Or to have their network open to threats from my network.
I went with LogMeIn Rescue. The only feature I have not yet found (that I would switch vendors for) is an App for using an iPad for remote support.
2) Our Security: I don't want my network exposed to viruses (and other threats) via VPN. Or to have their network open to threats from my network.
I went with LogMeIn Rescue. The only feature I have not yet found (that I would switch vendors for) is an App for using an iPad for remote support.
I use Teamviewer for personal matters but their free app has obvious limitations when it comes to commercial use (ie lack of branding, monthly connection time limit), and LogMeIn Rescue (www.logmein.com) is a bit too expensive as far as I'm concerned. The least costly one out there that I've come across is Techinline (www.techinline.com), and the only limitation I see right off the bat is absence of Mac support. Any other apps that anyone may be able to suggest?
As a small shop, I have configured PCHelpViewer (open source, vnc that TeamViewer is based on). It was fine for the most part to start with. Recently, I have been using Mikogo. It is free also - works very well on Windows or Mac - but does not have remote reboot. I will be taking a closer look at Techinline. Thanks for the heads up.
I think Teamviewer is great for individual use but is pretty pricey for their commercial licensing models (as discussed above).
For less expensive options I tried:
Techinline (http://www.techinline.com/)
ScreenConnect (http://www.screenconnect.com/)
They are similar prodcuts and much cheaper than TV. TV is a one-time purchase though and Techinline can mount up as they charge yearly fees for server support. ScreenConnect, like Teamviewer, is a one-time purchase which I prefer.
If you are using limited remote support and just helping friend or family I'd stick to TV or check out LMI. If you do a lot of support sessions and don't have 1K to dump into software I'd try demo these more affordable options.
For less expensive options I tried:
Techinline (http://www.techinline.com/)
ScreenConnect (http://www.screenconnect.com/)
They are similar prodcuts and much cheaper than TV. TV is a one-time purchase though and Techinline can mount up as they charge yearly fees for server support. ScreenConnect, like Teamviewer, is a one-time purchase which I prefer.
If you are using limited remote support and just helping friend or family I'd stick to TV or check out LMI. If you do a lot of support sessions and don't have 1K to dump into software I'd try demo these more affordable options.
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