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Thanks Chip! Really timely article for me as my little business has been expanding. I'm learning the perils of subcontracting/hiring people. It's a tough decision between expanding the business, and having the people I hire be at the same level of quality I am able to personally provide. As you say, I've found it critical to set expectations with the customer, and let them know that I'm not personally performing all work, and that I work very closely with my people to ensure the quality, timeliness, etc. I just can't hire experienced people since I'm in such a small niche (OutSystems Agile Platform work... I'm the only independent consultant in North America from what I can tell!). Maybe in the near future I'll be able to take the next step, which is being able to devote 40 hours a week to the business, which means that I would be able to take on more of the work, and focus more on training and such.

J.Ja

Edit: Clarifying what I meant about expanding in the future