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Evaluating the Lump..
I agree with Mark. Erik while you may have experienced various issues with white box installations, as rightfully raised by Mark, selecting a white box vendor is as important as the selections process for one of the larger guys. I have worked with white box vendors that have had installations running for several years with out some of the issues listed in your post. Oh and yes it was legal software..:) However the software issue is not just a white box issue but that of the consultant who is willing to allow it to happen on his watch. As a consultant myself I have repeatedly documented the illegal software in an establishment and brought it to the attention of the organizations leadership. In cases where no effort was made to correct the situation I left the consultancy. This a hard choice to make but usually once they the client is interested in moving their business forward and staying out of legal trouble a solution is usually forthcoming even if you have to wait a bit...