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    <title><![CDATA[Discussion on Five tips for responding to negative client feedback ]]></title>
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        <title><![CDATA[Rectify the situation`]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-344226-3453322]]></link>
        <description><![CDATA[After admitting any wrong doing and accepting blame, I try to seek ways to rectify the situation.  If the customer has a legitimate complaint, and you want to keep them as a client, you should use any reasonable means to try to satisfy them.  It costs exponentially more to obtain a new customer than to keep an existing one.Lew Sauder, Author, Consulting 101: 101 Tips For Success in Consulting]]></description>
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        <dc:creator><![CDATA[LewSauder]]></dc:creator>
        <pubDate>Mon, 23 May 2011 07:23:55 -0700</pubDate>
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        <title><![CDATA[Negative Feedback]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-344226-3449355]]></link>
        <description><![CDATA[I also find that just letting the client vent and always remembering not to take their anger/dissatisfaction/etc. personally. Although I dealt with negatively much more over the telephone than I have face to face, I never let it get to me either way. I have found that 95% of the clients will apologize to me for their profane language once that they are done venting. I also learned not to tell them &quot;I know how you feel&quot; because that is the last thing that they want to hear. The first that they will say is that, &quot;NO YOU DO NOT!&quot; Suzanne]]></description>
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        <dc:creator><![CDATA[plumbsue60@...]]></dc:creator>
        <pubDate>Tue, 10 May 2011 05:45:19 -0700</pubDate>
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