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Direct Updates via Google/Android is a must.
I have repeatedly called both Samsung and my carrier, Telus. They both plead ignorance and say they nothing of any newer version available. They both say to contact Android (android.com) for the info and availability. Its been a joke getting updated for far far to long. I also have an LG Shine Plus still on 2.1. There are several subreleases of 2.2 listed but we don't get them either. Bugs and security updates/patches are not available to the android community. Apple released their 4.3.3 within weeks of the uproar of location tracking in the Iphone. I though wow, it takes us years to see an update pushed to the android be they can get several updates and when necessary in a blink of an eye.

We all need this standardized and out of the hands of the carriers and OEM Since both Samsung Galaxy S series and LG Shine are extremely poorly supported by the OEM's. I have been on the virge of tossing my phone and looking into an IPhne for that very reason. No updates and no support.
Posted by tripplec
12th May 2011