Folks! Unless you're the type of I.T. that's locked in a back room, away from the rest of the world, or you are forced to work directly with a person, you should know all of these character types and more. As I.T. it is our job to always figure out a way to handle each and every chracater type. A good day is when you have dealt with a wide array or personalities and problems and walked away with the issue handled and the user feeling like they where taken care of. Some people respond to sterness, some to sense, some to nothing...doesn't matter. At the end of the day, they are your flock and you must tend to your sheep.