In this week's TR Dojo episode, I show you how Windows 7 Problem Steps Recorder can show you exactly what was happening when a computer problem occurred. This can help you troubleshoot the problem more quickly and cut down on end-use/IT confusion. It can also help you verify what a user told you they were doing when the problem occurred.

Have you ever caught a user lying about what they were doing when their computer crashed?

Original post and poll:
http://www.techrepublic.com/blog/itdojo/cut-through-itend-user-confusion-with-windows-7-problem-steps-recorder/2634