Customers think they KNOW information technology. Hell, they can fix their PCs most of the time (cannot open PDF, downloaded Adobe, and 'fixed' it), right? So they will always consider IT personnel a 'wasteful' expense. We just have to deal with it. The number of time I have been "accused" of deliberately infecting a clients PC or network so I create more work for myself is in the hundreds. But that is the life of the industry. I just take it in my stride.

We're damned if we do, and damned if we don't....