.In addition to Brian's point above, I'd add re: #6 above that it's MOSTLY about managing people. The author says "...if you look at the specific goals how success is defined for most managers - theyre typically more about managing a function or a business than about managing people." Does this even make sense? Who is performing these "functions" or conducting this "business" if not people? The danger here is that some people reading this may not value the communication skills required to work efficiently with employees, and that would be a shame. As I tell my the technical support people I work with in customer service training classes (http://www.impactlearning.com/solutions/training-programs/customer-service/customer-service-training/), you will only be able to ascend so high in any organization if you lack the ability to communicate well with people, and that is a prerequisite for any "manager."
