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#2 Oh no, there's one thing waaaay worse than using Excel instead of Word. Using Word instead of Excel! Most officers know Word and use it for everything. Oh gee, thanks for that data, it's really useless to me. Eg. Can you sort those names and addresses you just spent a few hours typing into alpha order? One hour later... find them still copy/pasting! Spend half my time writing macros to extract data from information that somone decided to collect in Word. Grrr.