I'm amazed by the clever terminology here. My Dell PC came with two partitions - the OS/Win7, and a "recovery" partition. It is still unclear to me how to use the recovery partition. Does the system image include this recovery partition?
And even more importantly, does this include a way to return the PC to a factory-delivered configuration? Since there were no cds/dvds or any other media with the PC it seems vendors are leaving us to our own failures. And terminology is scarce that really addresses this issue.