Go and sit in a help desk sometime, the 'newer' generations such as the millenials need more support than their older colleagues. Why? Because knowing how to do a Facebook post or put an mp3 on an iPod doesn't make you tech savvy, but you've been told you're tech savvy most of your life. The result? More users who think they're a genius who meddle and wreak havoc, and don't know when to ask for help.
As for user choice of device, seriously. That just creates more IT work, not less.
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