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If you're STILL working with a company that outsources - things ARE changing.
What's the driver - poor customer service from INDIA> and most outsourcing companies don't care.
You simply cannot have facetime support from folks that don't get it, or companies that hire workers that don't get it.
I'm seeing more USA support staff on call lines, and a retention and beefing up of IT staffs with USA workers in many verticals.

and good riddance to the ignorance that IT is a cost center only