Hung up on Dell
Great comment, Bostwick. I recently went through the same thing. Called Dell to get a replacement CD for a laptop and got tangled up with some rude, know-it-all idiot in India who tried his damnest to convince me that it was my fault that I didn't get shipped recovery media. We went back and forth for 10 minutes or so before I had to tell him that this was the last straw and he personally had just cost Dell a long time (15+ years) exclusive customer. Regardless of whether Dell fixes this or not, I will NOT be back to do business with them. For them to let that happen in the first place speaks volumes as to what kind of company they have become. Sad.
