What an absolute load of baloney. As it was well noted by one of the commentators, using Facebook and Tweeter doesn't make you specialist. I work as an IT tech in one of the largest private schools in Canada and believe me even with today's level of automation, we have no shortage of people having trouble with their hardware or software for that matter and their lack of technical knowledge regardless of their age group. Some people just don't learn. And why would they if there is an IT department near by.