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When I decided to use Postini for mail filtering at my company I wanted to ask some questions. It took me over a week of trying before I got any sort of a response. The basic reason for no response was my company is too small for Google to care about - I was told to go to one of their many re-sellers. I'm sure Postini was much more attentive before Google bought them.

As for Mr. Monopoly's issues, I would encourage him to file suit. I'm sure there are more than a few maggots, I mean lawyers, who would love the exposure such a project would bring.