It's great to use tools to monitor projects but tracking changes and problems after implementation isn't as closely watched. This is where time is wasted when a problem occurs and everyone begins to ask "what was changed". The IT staff is burdened without a Change Log methodology to identify changes quickly. This is where the SAAS tool at "itchangelog.com" comes in handy. It also handles problems similar to Spiceworks. The bottom line is; your IT staff can identify and manage new problems more efficiently and less costly.