Managed All Phone OS's, Now Iphones
Having worked in the Enterprise and SMB realm as end user support and manager for the last 15 years, I've come to realize that is less about managing a mobile OS but rather what works for the end user. As CharlesDR said, it's simple. And just because it's "simple", doesn't mean it can't be secure.
Starting with Windows Mobile 4.x and its Active Sync to RIM's BB's and its desktop sync, now to Iphone, my total yearly issues (75 mobile users) with Iphone are less than 10 tracked hours total. With Windows Mobile, those hours numbered in the hundreds yearly, the same with BB's after we migrated from WM.
I to was skeptical about swapping from BB to Iphone, after having gone through what turned out to be a nightmare in migrating from WM to BB, I was extremely skittish. It's has turned out to be the best decision I've made in regards to our mobile workforce. The end user feels empowered and in fact, they help each other out. In the past, It was strictly IT doing the updates, repairs, "where and how do I do this or that", that is nearly gone. I can give a new user, who has never used an Iphone in the past and by the end of the day, that user has a solid grasp of the OS and where to find things. That has never ever occurred with WM or BB. The end user training was calculated in the hours per week.
Additional benefit is the reduce employee cost, no more BB/Mobile admin. Reduced infrastructure cost in not having to maintain a BBE server/license/apps.
