Good Day All.
Fantastic and wonderful article.
YES definitely agree to your points you bring up.
In fact, I would like to meet and get to know some of people examples you shared. Those people sound exactly of similar mind and perspective.
A lot has gone by the wayside especially customer service. Voice messaging systems... Outsourcing help to other countries that you can't really understand when you reach them by phone... often unable to help because you need to really reach the people in the USA... neglecting workers/employees health and care and living situations -- not properly compensating... increasing efficiencies at the cost of quality and service.
Remember the saying "You get what you pay for..." If you aren't willing to pay/buy the quality then you get exactly what you put into it.
I have always believed strongly in customer service - you treat people like friends and family. You handle not just clients but the people around you with that attitude and service and you get a lot out of work and life.
I believe there's a threshold you can achieve the balance of quality products and service for the efficiencies, technologies and cost.
Yes some people may abuse the service but then you put into place appropriate polices to refer those folks. On the whole, I feel most people appreciate being treated with respect, kindness and friendliness.
There's so much to add but suffice it to say -- when company's lose focus of both external AND internal customers -- they begin a spiral of break downs which eventually handicap and destroys the company.
Keep Up with TechRepublic