The IT Leadership is the Main Cause for the Decline. When you have Supervisiors, Managers, Directors and even the VP of the IT department not being in touch with reality. Our VP says we pay what we pay and if you don't like it leave.Our application support team is the worse I have ever seen in my 11 years in this field. The helpdesk application (Altiris 7) is a joke and makes everyones job difficult, this has been one of the gripes I have heard. The amazing thing is that our best people are leaving for better wages and benefits in this economy. Like the saying goes "You are only as strong as your weakest link." In our case the IT Leadership at our company is our weakest link and the tools we are provided to perform our jobs with our customers/clients.