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perspective
'To catch a wolf you have to be a wolf'.
In this case, to help a user, you have to BE a user. well, maybe not in that strict definition but you have to understand HOW they talk.
I like to spend time with some end users (friends) learning what how they talk about computer problems. 'My hard-drive is dead' can mean, 'my desktop isnt turning on'.
they may need computers but some of them certainly dont want to learn about them.
ps. First
In this case, to help a user, you have to BE a user. well, maybe not in that strict definition but you have to understand HOW they talk.
I like to spend time with some end users (friends) learning what how they talk about computer problems. 'My hard-drive is dead' can mean, 'my desktop isnt turning on'.
they may need computers but some of them certainly dont want to learn about them.
ps. First
Posted by ARandomPenguin
31st Aug 2011
