We are clearly not their Customer's
I was once one of Google's biggest fan's. I was an early user of the IGoogle customized page. it was my home page for quite a while, and it WAS great. Then they, without consideration of their cattle, slapped a inch wide strip of dead space along the left hand side. Gave users no option for moving, removing, hiding, or reclaiming the space in anyway. This attitude is pervasive through out Google's interaction, with the user world. They are right, you are nothing. They seem to forget, that Yahoo still exists and I can find everything I need there.
If we consumers want to be heard we have to voice our disapproval by abandoning companies that treat us as if they don't matter. Even Wal Mart would fail if people were truly as outraged as the blogs and news would have us believe.
