Soo, essentially, anyone who can't predict the future, isn't doing it right?

Many issues can be CAUSED by users/inexperience....how the hell do I rectify that situation....aside from my preferred method?

As for capturing requirements....you mean when these people aren't e-mailing support requests as they are supposed to be, while I'm on a break AWAY from work.....the breaks that all the drones get regularly?

"Help your people prioritize" and "kill time wasters"....I would love to have both of these things happen, but the people requesting help seem to think they are the only thing on the face of the earth when requesting. These two are great suggestions for a Utopian world...but, I think we all know how close we are to that!

As for a leadership failure....I don't think your average sysadmin will be surprised with that statement. Unfortunately, all of the things named here have to do with bad management dictating things like "priorities" and yelling at you saying you need to go fix Joe the Plumber's problem RIGHT NOW. (Never mind that he's unlicensed....sorry couldn't help mahself!)

/rant