Empathy
Where is the empathy? It seems like it would be good to empathize with the employee, so that they feel heard. It doesn't mean you have to agree, it just means you can hear what is going on for him/her in that moment. If someone feels heard, and that it is a safe space, he is more likely to be able to receive a hard-to-hear message. Is the value always about getting things done better or more efficiently? What about the value of the person?
Happier employees are supposed to be better and more productive and lead to happier customers. Behaviors cannot be ignored and need to be addressed, but correcting an individual behavior is a short term approach compared to building a relationship with the employee.
What do you think? Am I off base?
