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As a husband to a wife who uses the "Bawl until I get my way" technique on almost every occasion that she doesn't agree with, I can say empathy only goes so far. You can employ those things you say, but that doesn't fix the matter. They have to be aware of what they're doing to help them get better. If nothing else, they need to learn to be a stronger person in a world that will eat them alive if they don't.