Unfortunately, the people you just described are the norm rather than the exception. In most of the companies I've worked for, the upper management are inept as far as people skills go. The VP's generally only care if the senior managers can make the paperwork look good. They couldn't care less what the turnover rate is. At my last company we had a 95%! turnover rate with people less than five years with the company. I left the company at 6 years on good terms, and told the VP of HR what the problem was. She told me I didn't know what I was talking about.