Cultural differences
With the diversity in the workforce (both in the USA and where I work now, in Australia), an effective manager must consider the cultural background employees come from, as part of the dilemma in correcting behaviour, sorry behavior. E.g. is English their first language? Are they from a higher 'emotional' culture, such as Italy? Are they from an Asian country, where opinions aren't as freely given? And beyond culture, what age are they? Cultural context - from country/culture of origin to age - are big influencers on a person's behavior, and understanding them can increase your ability to manage effectively, especially when some criticism is required.
