Yes, yes, yes
I like how you said (or they) IT is a "necessary evil". Many times we have to explain why we have to spend thousands of dollars for upgrades. "Why? Because that how much it is going to cost. I dont put the price of this stuff they do. Now get it or fail." Yeah I wish we could say that. lol Sometimes I wonder if janitors have better jobs, at least people somewhat understand plumbing. Try to explain networking to someone that barely understand computers. "You know what, I dont know what you are saying. Just make it work and hurrry up. We are already late as it is." That's when you say "I hate my job."
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