tech support in the advertising world. . .if there is a group of less technical, more high strung end users out there, please point me in the opposite direction. Oh yeah, finance.
For a long time, I thought if I could come up with the best non-tech analogies, simplified training, and overviews of our systems, etc, that maybe I could bring a little bit of technical understanding to account managers and sales end users. What was I thinking? I've finally come to terms that the people I support have tech-anxiety and I am LUCKY if they grasp enough about the way the system works to answer their client's questions.
For myself, I've decided to further my education on the business side of things to foster a better understanding of the client's needs in my industry, hopefully moving further away from the technical support realm.