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In my access to one of the industry's biggest banking institutions, I get to hear about the technologies the users prefer, as compared to what the executives think they should use. In most cases where IT personnel in particular were offered a Blackberry for in-house use free of charge, the vast majority turned it down as simply too complicated for the tasks at hand. They said nothing about its reliability and security, they simply didn't like the hoops you had to jump through simply to use the thing.

This four-day outage merely emphasized to them that they were able to keep working effectively compared to others who had taken the bank up on its offer.