Usually, I just dismiss Gartner stuff out of hand, and the kind of junk that someone who spends all day talking to CXOs and never once did a day of honest work in the trenches comes up with. And almost always, that's an accurate assessment of Gartner. In this case, though, their analysis is surprisingly dead on. The problem is, getting from Point A to Point B is very difficult. These are cultural issues ingrained into most enterprises, and they aren't going away any time soon.

J.Ja