Abandon Level 1! Slim down 2-3
Since you seem very cloud centred, (option 9 ), and I feel that 9 and 10 go hand in hand. I can see you would want the death of the IT department. With users knowing more and more about basic functionality on their systems, and IT stuff in general resetting passwords will become more rare. Level 1 will be replaced by machines that can re image themselves, and restore to previous point becoming the norm for issues. Lifting boxes of new PCs, replacing HDDs, etc can be done by vendors.
To close down Level 2-3 would require more secure SLAs and SaaS being more than it is right now.
14. End discrimination against behavioral skills and social sciences. LoL, never, I enjoy oppressing my users.
