What if IT were to give up "control" and allow divisions / departments to have their own IT resources. IT would essentially loan out each individual resource with the ability to manage the IT resources used by their particular division or department. In essence each business entity would contract with IT to provide them consulting resources in the form of IT support personnel. Each consultant would become extremely familiar with the applications in use and over a very short period of time become a very valuable team player. With basic blocking and tackling of IT support in the hands of the department managers, IT eliminates a major source of disruption. You see like dogs, users rarely "crap" in their own beds.
Now this scenario brings with it a new set of issues surrounding #14. This new breed of IT consultants can not be your traditional level 1 or level 3 basement trolls but rather fully functional adult, emotionally sound individuals capable of carrying on a conversation past three words and a grunt. If not they will not last. There is out of work teachers, trainers, sales people and others that have the skill set to fill this type of position but shy away from it now because of the "mystique" of the traditional IT persona. That is what needs to change!
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