The closest option for me was "I hated it but now it's cool." The truth of the matter is, I never hated it, although it was a little frustrating, at first, trying to find the commands I was used to using in 2003. Now, though, I find the arrangement more logical, in many ways, and learning how the QAT could be customized has made "life with office" much easier. For example, the way I've arranged my Word QAT is this:
Save, Save As, Save All, separator, Spell Check, separator, New, separator, Open, Open Recent, separator, Close, separator, Envelope and Label Wizard, separator, Undo, Redo, separator, Quick Print, and finally, Print Preview and Print.

Not all of these commands are available under "popular commands," so use the drop down to select "all commands" at the top of the left column when customizing. The commands are easy to find, as they are sorted alpha. Word particularly needs "Close" in the QAT, otherwise the only way (I've found) to exit a document is to close the application and re-open it (minor annoyance and time consuming).

Excel and the other apps don't have Save All and don't need the wizard, but I keep the rest of the commands in the same order, so there is less confusion on my part when using them. The separators are all there to make it a little easier to hit the right command with my mouse; necessary in my case as I keep my monitors at their highest resolution to provide lots of real estate for multiple apps running at the same time.

Learning that I could customize the QAT (I don't do that to the Ribbon, the QAT is enough) was the biggest leap forward in getting up to speed with 2007 and 2010.

This was a very good article, Susan, and I hope it helps those out there who are struggling with the "new" interface. But they (and I ) have to realize that change is inevitable, particularly with the house that Bill built, and get used to it. In the words of that Canadian Y2K doomsayer's website, "To embrace the future, let go of the past."

Keep up the good work and thanks for all your many articles that have improved my personal productivity with these apps.