ITIL is just another way Management can create jobs for their little crony kiss up friends.

In the real world things break, do you really need a 1 hour long thesis or listening to some dumb arse talk about 'in theory'.

When you start hearing people say 'in theory' they are IDIOTS, and the famous phrase 'tell me what you need to know'.

Someone full of themselves will take you down the toilet with them, because they have absolutely nothing to back up what they are saying other than leeching off others.

ITIL should recruit all of the 'resident experts' because it would be the epic fail of a lifetime and END the stupid exercise in futile efforts.