I managed a help-desk for years and enjoyed working with the staff and assisting users with their difficulties. The pace was often overwhelming and many of the management policies hindered our ability to satisfactorily resolve some issues. For the most part, it was an enjoyable experience. If there was a fault with the job it was the constant interference by management designed to continuously justify your existence (or more likely their existence).

Definitely not a boring career choice; however, the pay should have been better. It's funny how our social structure seems to pay people with customer-facing roles so little while reserving the lavish salaries for management. Customer-facing roles have a direct impact on customer retention and profitability.

Now, I operate my own business as a technical adviser and customer satisfaction and retention is the most important aspect of my job.