Discussion on:

How to get support for Google Analytics: It's not really a secret

We discussed Google's support, or lack thereof, before. Adam suggests that the secret to getting effective support from Google revolves around being a paying customer. Do you agree? What is your experience with Google support?

I'm a Google Apps, Analytics and Adwords user. I've found a lot of support through the Support Forums. Google has a system that gives respondents klout for answering questions. Some of my friends have received job offers through the answers they have posted in Google's support forums.
support.google.com.