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Lack of communication despite a plethora of communication devices boils down to the same flaw in security - it's only as effective as the human using it. When humans get lazy, or are spread too thin and are therefore too busy to focus on every single detail, they start taking shortcuts and missing key points that are critical to effective operations. Like clicking on links in e-mails despite the fact that they don't recognize the sender, or choosing 12345 for their password because it's easy to remember, or thinking they sent an e-mail or text when they got interrupted and didn't.