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When you see someone demanding gold star support on a product they paid $50 for, but they want free support, you need to shake your head. How do you think the maker will stay in business like that? A low end PC has a margin of something like $8 or $15 per PC, one support call wipes that out... at the same time, vendors have got to realize that if you are going to sell something with razor thin margins, it needs to be good enough (reliability, usability, etc.) that people really don't call in about it.

J.Ja