Discussion on:

Warn users of Yahoo Instant Messenger security risk

I do use Yahoo for e-mail (no limit on storage) and belong to a few Yahoo groups. However, I have seen spam sent in my name and others I know who use Yahoo e-mail. I have also belonged to groups that have had their membership list hacked and used for spam purposes. I had one situation where I reported to Yahoo that someone had hacked the address list and sent them e-mails (which originated from outside the US). The tech support reply was I should do a "better job" of securing my system and not let others use my passwords, use my PC and another of other "blame the user" excuses. When I replied back that No one else uses my PC and no one else is ever in the room where my PC is located (no young children nor grandchildren living here and the wife does not go anywhere near my PC and doesn't even program the VCR) and forwarded the reply in one of the spam e-mails, I never heard back. I have also had other issues with Yahoo support. Their initial take is you are "ignorant" and haven't a clue nor read any of their "typically non-helpful Help" (except maybe for those who really are clueless) even when you point out where the potential problem may lay (and the steps you have taken to get past the problem). Somehow they never seem to read what was stated. More than once I have replied if they had read my problem description and steps taken to solve, they would not have replied with a "stock irrelevant answer". I do realize that they are providing a "free service" for most users and do appreciate it. I also realize that they are probably inundated with complaints and other problems and also understaffed, but a few extra seconds should be taken to read and understand the problem rather than spend even more time getting into a round of "unresolved e-mails".