I think one element that is missed in the ???Getting Started??? section is having the discussion of the big picture with the business. Aligning the IT department with the organizational goals is rather crucial when IT has limited resources since these goals can tell you where the greatest impact of not saying ???no??? might be, both politically and business wise.

Another issue duscussed is changing the business unit???s perception of the technology team. Business???s often think a three week project will only take 3 seconds (I was going to expound upon my encounters with this scenario, but that is a book to itself) and IT is lazy or incompetent if they cannot complete it in the business timeline. IT needs to proactively outline to the business that resources are limited and systems are complex. The discussion needs to center around the business engaging the IT staff and how that engagement needs to proceed so that both parties have an understanding of the roles involved.