No, means they don't want to do it. Not it can't be done.
I am an Engineer for a very large company and our IT department is somewhat like that. But it's not really the department as the some people in it. My motto is if you can imagine it, it can be done. Now we all have to think is it cost effective? I have an example of the negativity of some IT professionals. I designed a wireless monitoring and control system. I got intouch with IT for a bank of IP addresses that would not interfere with anything they had. Well I finally did get the addresses but got so much grief of how it would not work without "THEIR NETWORK". Well I invited them to come out into the plant and see the prototype. Of course that did not happen. Truth be told most IT professionals I have met want to keep the rest of the business in the dark. By the way the project was a total success and is still growing with no thanks to our IT department. And with NO intrusion into "Their Network" so there is no security risk.
Now I do agree that a good IT department would be more interactive with the rest of the business but have yet to see that. Ideally when a project meeting is coming up an IT rep would be there if nothing else to listen in. They are smart enough to know after the initial meeting if they need to be involved. That could save a lot of grief for everyone.
I will say that our IT department is partially outsourced and the outsourced personal are much easier to get along with and more accessible. I guess that is because they realize that we are the customer. This really no different as any Engineering or Maintenance Department. We are a service organization and work for production as they are the ones making the money we just support their efforts.
Best advice I can give to all IT departments is open your eyes you do not make money. You are a service just like the rest of us.
