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Long before the internet, I was checking in at the Disneyland Hotel with my wife of less than a year. They were having trouble with their Western Union equipment for reservations and confirmations. And they were unable to contact the repairman and this was a Friday night and a lot of traffic needed to go out over the wekend. They could receive but not send reliably. I could tell from the sound what the problem was. I offered to fix it if the repairman had left a bottle of machine oil around. He had; I knew where to place the oil, and I got a free upgrade to a suite and a complimentary fruit basket delivered. And it impressed the wife that I actually knew how to do something.