Arrogance vs. Innovation...
RIM's apologists and executives called the iPhone a "toy" when it was introduced. I saw too many of them claim "Hey, we're BlackBerry. No one will leave us." What they should have done was make a bee-line for the corporate board room and begin to innovate. Instead, they held on to what they thought people wanted instead of developing what consumers actually purchased.
Apple and Android took something from "cool" to "useful." But they didn't stop there. Now, they went from "useful" to "necessary." And it doesn't appear they are satisfied with that. RIM is still stuck on yesterday's necessities.
Just because something is solid doesn't mean it will sell.
