I use Numera FootPrints where I work presently and feel there are better solutions out there. It is slow, and I know its the software and not the server or network implementations. I set up SpiceWorks for a small non-profit organization a few years ago and was impressed with its feature list and its price (free!), but it isn't suitable for a company with several thousand clients.
That's my 2 cents.
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but I don't like it either. The search capabilities are cumbersome and slow. This reduces the value as a library of previously solved problems.
Snapping little Help Desk with Free and Enterprise editions. Can be run local from a single workstation.
Sysaid has so many features and this is the only downfall - the learning curve is huge, but worth it
I used Remedy enterprise solution at a prior agency. It is an exceptional tool, although a bit costly. Definitely for larger organizations. With dedicated staff assigned to support this solution, both IT and Administrative support, the return on investment will be high.
... quite extensively. It was very much so an "enterprise" application, where what you got out of it was directly proportional to what you put into it... integrations, training, customization, etc. Very impressive package if you had the time and energy and resources to devote to crafting it to fit your needs.
J.Ja
J.Ja
WebHelpDesk
http://www.webhelpdesk.com
Been using it for 2 years, great management tool and attractive pricing. I think it may even been cheaper than SysAid.
http://www.webhelpdesk.com
Been using it for 2 years, great management tool and attractive pricing. I think it may even been cheaper than SysAid.
We use a system called IssueTrak for our Help Desk solution. It's designed for the enterprise so it's large; in fact, it is also an asset manager. It's quite pricey and not at all made for small business, but it is fully customizable...
Tool that will automate your Incident Resolution end to end - Level 1 will be able to solve 80% of the incidents that previously had to be escalated to L2 team.
eyeShare from Ayehu: http://youtu.be/8UKfQjTSEoA
eyeShare from Ayehu: http://youtu.be/8UKfQjTSEoA
I work for a small company, 50 users. I use Spiceworks and have found it to be a real boon. I am still amazed after using it for over a year that it is free.
I use it for helpdesk, inventory, purchase management and monitoring my systems, it really is worth a look at if you are a small to medium outfit, especially if you are on a budget.
I use it for helpdesk, inventory, purchase management and monitoring my systems, it really is worth a look at if you are a small to medium outfit, especially if you are on a budget.
SysAid has been a good tool and choice for those that need the features and a Helpdesk/Asset system on the cheap.
However, I do find the service request process very cumbersome and it does not flow well. I want all the essentials on one screen to create a ticket or close it. I do not want to hop around to different tabs.
I am working with Spiceworks now at one location and will be able to comment further after I've had a chance to use it for a while.
However, I do find the service request process very cumbersome and it does not flow well. I want all the essentials on one screen to create a ticket or close it. I do not want to hop around to different tabs.
I am working with Spiceworks now at one location and will be able to comment further after I've had a chance to use it for a while.
You can also try out HappyFox to meet your helpdesk needs. HappyFox is hosted on the cloud and is free for a two member team. HappyFox easily integrates with your mailbox and website. Features include: Smart Rules (Automations), Reporting (even on it's free plan), Knowledge Base, Multi-lingual support, API, Custom Fields, Role Management, tagging, escalations, contacts management, customizable notifications, personalized dashboard & queuing and many more. I
The service desk has always struck me as the type of application that being web-based would have definite advantages.
I found this product when searching for Help Desk software. Open Source approach. www.otrs.org I'm wondering if anyone else has tried it out. I've set it up and it has both the Help Desk and Service management. Web-based but you can host it. Considering it to replace a really old version of Altiris.
We're using it. Very powerful and versatile. Only shortcoming I've found is a lack of a hierarchy in the companies (Co only. No Company->Division->Dept). Developers are very active too.
I've used Remedy in a large enterprise a few years ago and found it cumbersome with promised features that didn't work or weren't used. A lot of effort was spent for possibly little return. Our old in-house system at the time would have done the job easily if the same resources were used to upgrade it.
Now I'm in a SME with 200 users and Spiceworks does everything I need easily, cheaply and efficiently.
Remember IT needs to support the users and shouldn't need to spend too much time or dollars supporting its support tools.
Now I'm in a SME with 200 users and Spiceworks does everything I need easily, cheaply and efficiently.
Remember IT needs to support the users and shouldn't need to spend too much time or dollars supporting its support tools.
Has anyone used www.readydesk.com software? It looks amazing - but can't find any references to it!
Thanks for help.
Thanks for help.
Awesome program. Very inexpensive for what it can do. We recently selected a new helpdesk tool. The only thing that kept Ready Desk from becoming our winner was it was only able to handle one inbound/outbound email address. We have different support email addresses for different products, so that capability was essential. It would have won if not for that. We ended up going with OTRS instead.
We are Using OVSD for the help desk in our company and i think it`s amazing as it is including every thing from the level of incident to the level of tracking and config
The list is a bit short - there are a number of other good solutions out there. ServiceNow is rapidly eroding market share because it is a simple to use platform (that can do far beyond simple help desk) that is delivered securely in the cloud, and is easily configurable to meet business requirements. Additionally - and perhaps most importantly - its functionality is 100% organic in that it has evolved without 'buying' 3rd party solutions to enable functionality
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