thanks for the up but.., I was hoping for a whole collection. I did some work yesterday and have flow charts for every common issue with outlook, exchange, migrating user email profiles, windows 7 migration, Printer issues, wireless issues, lan issues, blackberry issues, vpn issues. Thats what I have so far. Then I have a list of quick references, like raid levels, ports=protocols, shortcut keys. And finally I have most common portable usb admin tools. If someone has built up a knowledge base already and would like to share then thats what I'm referring to. Stuff you think are things you cant go without when working in a network enviornment/help desk.