It can be hard to feel appreciated in this job. User can sometimes be really thankful
while at other times it's your fault their printer-isn't-working-and-there's-a-deadline-and-it's-your-fault-for-not-telling-him/her-it-has-compatibility-issues-with-cardboard-etc.

Don't get me wrong, I love what I'm doing. I enjoy the challenge and high workload but it seems to me that there's not a lot of balance in the expectations from users/management and the means Helpdeskers get...

Is it me is Helpdesk underrated?