Discussion on:

7 CRM vendors that integrate with Google Apps

Have you integrated CRM tools with Google Apps in your organization? What vendor did you choose? Are you satisfied with your decision or are you looking to make a change?

Adam, your article should've snuggle hugged Freshdesk! http://www.google.com/enterprise/marketplace/viewListing?productListingId=9356+11308236248743392394 - 5 starred in the Google App marketplace.

Freshdesk is the only helpdesk to have as many integrations with the Google Apps platform (Google Contact sync, GMail gadgets, Google Analytics) + also integrates with three of the CRM systems you mention here (Nimble, Salesforce and Sugar CRM). You will also especially find the social customer management piece of Freshdesk interesting. http://freshdesk.com/social-customer-service/